Cancellation Policy

Booking terms and conditions:


A reservation is only secured when it has been confirmed by us. Submission of an inquiry alone, doesn't guarantee your room will be available for the requested period. Please wait for our confirmation email that will be sent to you within 24 hours.

If you wish to cancel or change your reservation without any charges, please do so by email, 72 hours prior to the booked check-in date (not check-in time).

Please note that you may cancel by phone, but in a dispute about the exact time of cancellation, the Village Retreat receptionist who registered the phone cancellation has the right to determine the time of cancellation.

Failure to cancel or change your reservation within 48 hours will result in full charges of the nights within 48 hours and 50% of all subsequent nights may be charged to you upon check-in or may be deducted from your credit card.

Cancellations within 72 hours
of the booked arrival date will result in a 50% charge of the total reservation.

 

Cancellations before 72 hours of the booked arrival date will incur no charges.

 

Premature departures: In case you decide to leave earlier than previously booked, you need to inform the reception at least 48hrs before check-in time (14.00) of the cancelled night(s). Any cancellations within that time will incur full charge for the first night and 50% charge for the second night.

If following confirmation, the number of rooms or nights originally booked are reduced, any discounted rate will be replaced by the standard room rate(s).

Group reservations of 3 rooms or more;
- Cancellations prior to 4 weeks before arrival date: Full refund of the deposits paid.
- Cancellations between 2 and 4 weeks before arrival date: 50% refund of the deposit paid.
- Cancellations between 2 weeks before arrival date: no refund of the deposit paid.