You will be directed to a secure (https) server to make your booking. Your reservation through our booking engine will be instantly confirmed at the time of booking. No deposit is required to secure your reservation but we do require your credit card details that will be temporarily stored on a global third-party PCI compliant server we only have limited and conditional access to. We will never charge your card before arrival and it can only be charged in case of a no-show or late booking cancellation in compliance with our cancellation policy. Room fees are payable upon arrival and tariff includes all local taxes and service charges. There is no service charge for cash payments and electronic payments with national credit cards. For electronic payments with international credit cards a 2,5% service fee will be added to your bill.
To amend or cancel your reservation just click on the link provided in your reservation confirmation which will allow you to do so online.
Children are very much welcome and below the age of 16 they should not be paying when using existing bedding. Baby-cots are available on request and provided at no costs. As well are baby bassins, strollers, and anything else the little precious ones may need.
Our general cancellation policy is that any reservation is free to cancel 7 days prior to the arrival date. Between 7-3 days prior to the arrival date the first night is chargeable. Within 3 days of the cancelled date(s) 2 cancelled nights are chargeable. Please note that for reservations through online booking channels the generally stricter cancellation policies there will be applicable. Please note that you may cancel by phone, but in a dispute about the exact time of cancellation, the Village Retreat receptionist who registered the phone cancellation has the right to determine the time of cancellation. We always suggest to cancel through the link provided in the reservation confirmation that will be sent to you at the time of booking.
Premature departures: In case you decide to leave earlier than previously booked, the first 2 cancelled nights may be non-refundable. If following confirmation, the number of rooms or nights originally booked are reduced, any discounted rate may be replaced by the standard room rate(s).
Please do inform us as soon as possible when your plans towards your stay with us would change.